Shipping policy

Marella & Co
Last updated: July 25, 2026

At Marella & Co, we aim to get your order to you as quickly and smoothly as possible. This policy outlines everything you need to know about how we process, ship, and deliver your purchase.

We currently ship within the United Kingdom.

Order processing

All orders are processed within 1–2 business days (Monday to Friday, excluding public holidays). Orders placed on weekends or public holidays will begin processing on the next available business day. Once your order has been processed and handed to the carrier, you will receive a shipping confirmation email containing your tracking number. Please allow up to 24 hours for tracking information to become active.

Shipping carriers

All orders are shipped via Royal Mail or a trusted courier such as Evri or DPD, depending on your location and order details. All carriers provide reliable tracking from dispatch to delivery.

Delivery estimates

Handling time: 1–2 business days (Monday to Friday). Transit time: 3–5 business days from the date of dispatch. Estimated total delivery time: 4–7 business days from the date of order placement. All timeframes are estimates and are not guaranteed. Occasional delays may occur due to carrier capacity, weather events, or peak seasonal periods such as holidays. Marella & Co is not liable for delays caused by circumstances outside our control, including carrier delays or force majeure events.

Shipping costs

We offer free shipping on all orders of £60.00 or more. For orders under £60.00, a flat shipping rate of £3.95 applies. Shipping costs are calculated and displayed at checkout before you complete your purchase. Any applicable taxes or duties are included in the displayed price unless stated otherwise.

Tracking your order

Once your order has shipped, you will receive a confirmation email with a tracking number, which you can use to track your package on the relevant carrier's website. If you experience any issues with tracking, please contact us at team@marellaandco.com and we will assist you.

Shipping address accuracy

Please carefully verify your shipping address before completing your purchase. Marella & Co is not responsible for orders delivered to an incorrect or incomplete address provided by the customer. Once an order has been dispatched and is marked "in transit," we are unable to modify or redirect the delivery address. Any address corrections must be requested before the order has shipped by contacting team@marellaandco.com immediately.

Undeliverable & returned packages

If a package is returned to us due to an incorrect, incomplete, or unclaimed address, or due to refusal of delivery by the recipient, the following options are available: reshipment to a corrected address, for which a reshipment fee will apply; or a refund of the product value only, with original shipping costs non-refundable (if your order qualified for free shipping, the actual shipping cost we incurred will be deducted from your refund). Marella & Co is not responsible for additional costs or losses resulting from undeliverable packages due to customer error.

Lost or stolen packages

If your tracking shows your order as delivered but you have not received it, please: check around your delivery location, with neighbours, or with your building's front desk or post room; contact the carrier directly to file a missing-package enquiry; obtain a proof-of-loss document (such as a claim receipt, investigation report, or written confirmation from the carrier); and contact us at team@marellaandco.com within seven days of the marked delivery date, including your order number and proof-of-loss documentation. We will work with you and the carrier to investigate and determine the appropriate resolution, which may include a replacement, store credit, or refund. Claims submitted without supporting documentation may not be eligible. Once a package has been confirmed as delivered by the carrier to the address provided at checkout, Marella & Co cannot be held responsible for theft or loss after delivery.

Damaged packages

If your order arrives visibly damaged, please document the damage immediately with clear photos or an unboxing video, and contact us at team@marellaandco.com within seven days of delivery, including your order number and visual documentation. Without photo or video evidence of the damage, we may be unable to process your claim. Upon verification, we will arrange a replacement, store credit, or refund as appropriate.

Dispute resolution

If you experience any issue with your shipment, we ask that you contact us directly at team@marellaandco.com before initiating any chargeback or payment dispute with your bank or card provider. We respond to all inquiries within two business days and are committed to resolving issues promptly and fairly. We reserve the right to provide full order, tracking, and communication records to our payment provider as evidence in any dispute or chargeback process.

Returns

We offer a 30-day return window from the date of delivery. For full details on our return and refund process, please refer to our Refund & Return Policy.

Contact

Company Name: Marella & Co
Contact Email: team@marellaandco.com
UK operating base: Manchester, United Kingdom

© 2026 Marella & Co. All rights reserved.